Before the purchase

  • Under normal circumstances, all data query work will be completed within tens of seconds and displayed on the web page in the form of a report.

  • We currently support Paypal and Credit/Debit card payment in AU now. At the same time, we are still researching access to more localized payment methods.

  • Yes, we do offer a money-back guarantee. If you are not satisfied with the information provided in the report, please contact us within 7 days of purchasing the report and we will process a full refund for you.

After the purchase

  • What should I do if I don't receive the item after purchase? If you do not receive your report after payment, please do not panic, we will help you as soon as possible. First of all, please check the spam mailbox, sometimes the mail goes to the spam mailbox by mistake. If you still do not find your report, please contact us directly at and one of our technicians will help you generate a new report as soon as possible.

  • This effectively means that we have not found any bad records related to the vehicle you provided. Our vast database contains millions of records, but your vehicle is not listed there. This fact increases the likelihood that the vehicle is truly accident-free.

  • If you do not receive the report or if there is a lot of information missing in the report, or if you feel that the report does not meet your expectations, you can contact us directly at Our staff will help you process your refund after verifying all the information you provided. Generally, refunds will be credited to your payment account or bank card.

  • Please contact us at Don't forget to mention the company name, address, registration number.